Privacy Policy

Effective Date: 12th Feb 2026
Business Name: clear & clean Solution
Location: Melbourne, Victoria, Australia

1. Introduction

The clear & clean Solution (we, our, or us) is committed to protecting your privacy and processing and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, retain, and safeguard your personal data when you use our site or our cleaning and removal services.

2. What Information We Collect

We may collect the following types of personal information:

Personal Details

• Full name
• Phone number
• Email address
• Residential or business address

Service Information

• Property details relevant to cleaning or removal services
• Booking and service history
• Payment details (where applicable)

NDIS Participants (if applicable)

• Information necessary to deliver agreed cleaning services
• Support coordinator details
• Service agreement information

We only collect information that is reasonably necessary to provide our services.

3. How We Collect Information

We collect personal information through:

• Website enquiry forms
• Phone calls and emails
• Service booking forms
• In-person communication
• Quotes and service agreements

We may also collect limited website usage data through cookies or analytics tools.

4. How We Use Your Information

We use your personal information to:

• Provide cleaning and removal services
• Respond to enquiries and provide quotes.
• Schedule and manage bookings
• Process payments
• Communicate about services
• Comply with legal and regulatory obligations.

For NDIS services, information is used strictly in accordance with support plans and NDIS requirements.

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose information to:

• Employees and contractors delivering services
• Payment processing providers
• NDIS representatives or support coordinators (where authorised)
• Government authorities were required by law.

All third parties must handle information securely and confidentially.

6. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure storage of digital records
• Restricted access to personal data
• Secure communication methods

However, no online system can be guaranteed 100% secure.

7. Access & Correction

You can request to view your personal information or have us update it if it is incorrect or outdated. To order it, please contact us with the following information. Our response time will also be decent.

8. Website Cookies & Analytics

Biscuits or rudimentary analytics systems are likely to enhance user experience on our site. Cookies do not contain your personal information, yet they can tell us much more about what you are reading on our websites and how we may develop our services. Turn off cookies on your browser.

9. Retention of Information

We retain personal information only as long as necessary to:

• Deliver services
• Meet legal or regulatory requirements.
• Resolve disputes

When information is no longer required, it is securely destroyed or de-identified.

10. Complaints

If you believe we have breached your privacy rights, you may contact us in writing.

We will investigate your complaint and respond within a reasonable timeframe.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date.

12. Contact Us

clear & clean Solution
Melbourne, Victoria, Australia
Phone: 6131212221
Email: clearandcleansolutions26@gmail.com
Website: Clear & Clean Solution